FAQ

1. What products does Kitbarev offer?

We offer everyday hair styling tools, including Hair Brushes and Heatless Curling Rods.

2. What hair types are suitable for your Hair Brushes?

Brush designs and suitability may vary by product. Please review the materials, bristle design, and usage information on the relevant product page to choose an option that suits your hair type and personal routine.

3. What are Heatless Curling Rods?

Heatless Curling Rods are styling accessories designed to help create curls without relying on heated styling tools. Please refer to the product listing and instructions for specific usage methods, suitable hair lengths, and styling information.

4. Do Heatless Curling Rods require heat?

These products are intended for heatless curling routines. Please follow the product instructions and do not add heating steps unless they are specifically permitted by the product instructions.

5. How can I check product dimensions and materials?

Please refer to the product listing for specifications, materials, images, and product descriptions. You may also contact our customer support team if you need further assistance.

6. How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

7. How long does delivery take?

Estimated delivery time is 7–15 business days after dispatch. The total estimated time, including order processing, is 8–18 business days.

8. How much is shipping?

Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping. Orders below US$39.99 are subject to a US$12.99 shipping fee.

9. How can I track my order?

Tracking information will be provided after dispatch when available. Please note that tracking updates may take some time to appear.

10. Can I return an item?

Yes. You may contact us to request a return within 30 days of receiving your item. Returns must meet the applicable return conditions and follow the instructions provided by our customer support team.

11. How long do refunds take?

Approved refunds generally take 5–10 business days to process. The actual time for funds to appear may depend on your payment provider or bank.

12. Are exchanges available?

Please contact our customer support team first to confirm whether an exchange can be arranged. Exchanges depend on product availability and the circumstances of the request.

13. Who pays for return shipping?

Customers are generally responsible for return shipping costs. If an item has a confirmed quality issue, was damaged during delivery, or was sent incorrectly, please contact us before arranging a return.

14. How can I contact customer support?

You can reach us through the following channels:

Email: [email protected]

Phone: +86 13724689515

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).