Shipping policy
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.
Processing may take longer during periods of high order volume or under special circumstances.
2. Shipping and Delivery Time
Estimated delivery time is 7–15 business days after dispatch. The total estimated time, including order processing, is 8–18 business days.
Actual delivery times may vary depending on the destination, carrier arrangements, weather conditions, and other circumstances beyond our control.
3. Shipping Fees
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are subject to a US$12.99 shipping fee.
Applicable shipping fees will be displayed at checkout.
4. Order Tracking
After an order has been dispatched, tracking information will be provided when available. Please allow some time for tracking updates to appear in the carrier's system.
5. Delivery Delays
Delivery may be delayed due to peak shipping periods, weather conditions, customs inspections, or other circumstances beyond our control. We will do our best to assist you with order status inquiries when relevant information becomes available.
6. Shipping Information
Please make sure your shipping address, contact number, and other delivery details are accurate before placing an order. If you need to update your information, contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or has been dispatched.
For shipping-related questions, contact us at [email protected].