Terms of service
1. Product Information
We aim to provide clear product names, images, specifications, and descriptions on our website. For specific details such as dimensions, materials, colors, quantities, and other product characteristics of Hair Brushes and Heatless Curling Rods, please refer to the relevant product listing.
2. Order Support
Customers may contact us by email or phone for assistance with product inquiries, order status, shipping arrangements, and other order-related questions. Please provide your order number whenever possible to help us locate your purchase.
3. After-Sales Support
If you receive an item that is damaged, has a quality issue, or does not match your order, please contact us promptly with a description of the issue and relevant photos. We will review the circumstances and assist with an appropriate solution.
4. Product Use and Care
Please use and maintain products according to the information provided on the relevant product page and any instructions supplied with the item.
When using a Hair Brush, choose a brushing method suitable for your hair type, hair condition, and the product's design. When using a Heatless Curling Rod, follow the product instructions for application, use, and removal to help avoid hair tangling or discomfort caused by improper handling.
Usage methods and suitability may vary between products. Please refer to the relevant product listing and product instructions for details.
5. Customer Support Hours
Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). Inquiries received outside these hours will be handled during the next available support period.
6. Contact Information
Email: [email protected]
Phone: +86 13724689515
Website: https://kitbarev.com