Refund policy

1. Return Request Period

If you are not satisfied with your purchase, you may contact us to request a return within 30 days of receiving the item. Please contact our customer support team before sending any item back. Do not return products without receiving return instructions.

2. Return Conditions

Returned products should be kept in their original condition as far as possible, including the product, accessories, and packaging. Items must not have been subjected to unreasonable use, modification, or damage caused by the customer.

For personal care products such as Hair Brushes and Heatless Curling Rods, returned items should remain in a condition suitable for inspection and handling, taking hygiene and product condition into consideration. Return eligibility will be assessed based on the actual condition of the item and applicable laws.

If an item arrives damaged, has a quality issue, or does not match your order, please contact us promptly with your order number and relevant photos so we can review the issue.

3. Return Process

  • Contact us at [email protected] and provide your order number.
  • Explain the reason for the return and provide any requested photos or relevant information.
  • Wait for our customer support team to review your request and provide instructions.
  • Follow the instructions provided to complete the return.

4. Refunds

After a return has been approved and any necessary inspection has been completed, eligible refunds will be issued to the original payment method. Once approved, refunds generally take 5–10 business days to process. The time required for the funds to appear in your account may depend on your payment provider or bank.

5. Exchanges

If you would like to exchange an item, please contact us first to confirm whether an exchange can be arranged. Exchanges are subject to product availability and the circumstances of the request.

6. Return Shipping Costs

Customers are generally responsible for return shipping costs unless the item has a confirmed quality issue, was damaged during delivery, was sent incorrectly, or another arrangement has been confirmed by our customer support team.

For confirmed product-related issues, we will review the circumstances and provide an appropriate solution.

7. Restocking Fees

We do not charge a restocking fee.

8. Contact Us

For return, refund, or exchange inquiries, please contact:

Email: [email protected]

Phone: +86 13724689515

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8).